Refund policy

Return and Refund Policy

KnitCraftBox sells digital products only. Our Memory Bear pattern is a downloadable PDF, and no physical items are shipped.

Free products

Because the Memory Bear pattern is offered free of charge ($0.00), there is nothing to refund for this item.

Paid digital products

If you ever purchase a paid digital product from us, please note that digital files cannot be returned once downloaded. If your file is damaged, incomplete, or you were charged in error, contact us within 14 days of your order and we will send a working file or issue a refund for the affected item.

Download problems

If you cannot access or download your file, email us and we will help you right away.

Contact

Email: support@knitCraftBox.com